Terms & Conditions

All dealings between Glimmer and Glow and any person relating to any goods or service provided and supplied by Glimmer and Glow to the Client through this website, Instagram/Facebook, Phone or Email are subject to the terms and conditions of trade set out below. By using these platforms, the client agrees to be bound by these terms.

Privacy Policy

Glimmer and Glow will not sell or disclose the client’s personal information or details to any third party without the customer’s consent unless in the purpose of purchase/deposit/delivery or if necessary to comply with laws, investigations or legal proceedings.

Safety Policy

At Glimmer and Glow, we are committed to ensuring your personal safety whilst creating a safe environment for you to enjoy.

We plan to ensure that all treatments are carried out with the highest safety standards and in accordance with all NSW legislation requirements. All treatments will be performed by fully qualified staff using the highest cleaning protocols and safety measures.

Booking with Glimmer and Glow

A deposit of 25% is required when making any bookings at Glimmer and Glow Skin. This deposit will go towards your chosen facial or treatment booked on the day. Confirmation and reminder emails will be sent out upon booking and 72 hrs prior to your appointment date. It is the client’s responsibility to remember and take note of their upcoming appointment. Glimmer and Glow is not responsible to remind or confirm with clients on their appointments.

Cancellation Policy

A 48 hr cancellation policy takes effect with every booking made at Glimmer and Glow. A text and email reminder will be sent out 72 hrs prior to your booking, giving you ample opportunity to cancel, change or reschedule your appointment before the 48hr mark. Appointment slots can not be changed for shorter times within the 48 hrs, contact us if additional time is needed for your appointment. Deposits are non-refundable within 14 days of your appointment but can be forwarded to your next appointment if done before the 48 hr mark.

Any cancellations made during the 48 hr period will result in loss of deposit or fees charged at your next appointment. Same day cancellations, failure to show up or late arrivals of 15 mins or over, will result in loss of deposit. Please contact Glimmer and Glow immediately if any emergencies or circumstances arise.

Saturday Cancellation Policy

Due to limited and booked out Saturday Appointments, our cancellation policy for Saturday is strictly 72 hours prior to give other clients on a waiting list a chance to book. A text and email reminder will be sent out 72 hrs prior to your booking. Any cancellations made during the 72 hr period will result in loss of deposit or fees charged at your next appointment. Same day cancellations, failure to show up or late arrivals of 15 mins or over, will result in loss of deposit and the additional fees to make up the FULL payment of the treatment booked on the day.

Paying at Glimmer and Glow

Glimmer and Glow accepts card, cash and bank transfer payments. All eftpos payments made at Glimmer and Glow incur a 2.2% surcharge of the final amount owing on the client’s treatment. No further fees are applied on cash or bank transfer payments.

Price changes at Glimmer and Glow

All prices at Glimmer and Glow Skin are susceptible to change without notice. Supplies and skincare prices are ever changing, as are treatments and education. To provide quality services, these changes need to be taken into ongoing consideration.

Coming in for your appointment

Please arrive at your appointment 5 mins before your booking. New clients arrive 10 mins prior, to complete your consultation form. Please arrive with no makeup on, as this saves time taken away from your appointment. Arriving late will deduct time off your treatment, with the full price charged.

Pre & Post Care

It is the clients responsibility to make sure they’re not booking treatments at other service providers that can conflict with their appointment at Glimmer and Glow. Some treatments require prepping with skincare, avoiding certain ingredients, specific aftercare or sufficient gaps between other treatments.

It is the clients responsibility to follow all provided pre and post care instructions to avoid any damage, injury or reactions. Most pre & post instructions may include:

Avoiding heat, saunas, hot tubs, hot water, sweaty activity & makeup for 24 hours; this includes exercise of any kind. Discontinuing products containing any exfoliating agents or active ingredients before or after depending on the treatment booked: vitamin a or c, retinoic acid, tretinoin, retinol, benzoyl peroxide, glycolic acid, salicylic acid, astringents, scrubs etc. Discontinuing home needling & anti-wrinkle injections. Applying SPF 30 or greater. Being careful of sun exposure. Waiting 2 weeks between needling, laser, ipl, microdermabrasion, dermaplaning, injectables or other related invasive treatments, before & after receiving an advanced treatment at Glimmer and Glow or from other service providers.

Consultations at Glimmer and Glow

Please ensure all information given during your consultation is honest and accurate to avoid any disappointment or receiving unsuitable treatments during your booking. It is the client’s responsibility to provide all information regarding their health or lifestyle or any ongoing changes at each visit to Glimmer and Glow Skin. It is the client’s responsibility to inform the therapist of any discomfort they may experience during treatment, to allow the therapist to adjust accordingly. By agreeing to the terms stated above and signing the consultation form, you agree to waive all liabilities towards Glimmer and Glow for any injury or damage incurred due to any misrepresentation of your health history or any withheld information.

Missed Appointment

Please understand due to the high volume of bookings we will not be able to make up for missed appointments unless rescheduled well before 48 hours. Appointments missed or skipped will result in loss of treatments/session.

Refund or Change of Mind

Individual results, time frame of healing and results presenting over time can vary between clients. It is the client’s responsibility to maintain their skin at home through proper home care and by following the advice given on the day of treatment. Refunds are NOT accepted for change of mind or if you feel unsatisfied with any of the services at any time. As you are paying for Glimmer and Glow’s time, products and all other expenses used to provide your service, no refunds will be given for any reason. If you are unhappy with your services, please contact Glimmer and Glow as soon as possible to work on resolving any issues.

Gift Cards or eGift Cards

Gift vouchers can be purchased in store or online. Physical gift cards are only available to purchase in store, with eGift cards available both in store and online. Online eGift cards can be emailed to the purchaser or recipient, with a code provided on the voucher to redeem in store. Please present the purchased gift voucher at your appointment to be redeemed. If lost, the gift voucher will not be redeemable. Gift vouchers can NOT be refunded or exchanged for cash. Gift vouchers can be used on treatment or products. Cancellation policies and fees apply to all appointments and may result in loss of funds off the gift voucher.

Sale Prices & Rain checks

Sale prices are only eligible for appointments booked and completed during the sale period. No rain checks are accepted at Glimmer and Glow unless stated on the sale announcement. One discounted price is eligible at a time and cannot be used in conjunction with any other sales or discounts.

Prepaid Treatments

Treatments/services are not transferable to other individuals or clinics.

Child Policy

Children are not allowed to attend during any appointments made at Glimmer and Glow. Electrical equipment, hot steamers, sharp objects and chemicals are used in each treatment, making this an unsafe environment for young children. Unsupervised children will cause distraction and time taken away from your appointment and won’t enable the therapist to perform the treatment correctly and on time.

Any person under the age of 18 years wishing to book an appointment, will require an adult to attend the appointment to provide written consent before the therapist can perform any treatments. An adult will always have to be present and stay during the duration of the entire treatment.

Pregnant or Suffer from a Condition or Illness

Please notify Glimmer and Glow upon booking of any conditions, such as pregnancy, illnesses or medication that may affect your skin, before arriving for your appointment. Some conditions require a medical certificate from your doctor or adjustment of the treatment steps, products or modalities, to safely and properly be performed.

Website T&C

This website is operated by Glimmer & Glow. Throughout the site, the terms “we”, “us” and “our” refer to Glimmer & Glow. Glimmer & Glow offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our Services to you.

Copyrights

All website design, text, graphics, sound, software, intellectual property and other content, and the selection and arrangement thereof, are the property of Glimmer & Glow or its web developers and are protected by international copyright law. All rights to such materials are reserved to their respective copyright owners. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with Glimmer & Glow using this website as a shopping vehicle.

Any other use of materials on this site, including without limitation reproduction for purposes other than noted above, modification, distribution, replication, commercial or other exploitation, or creation of derivative works, without the prior written permission of Glimmer & Glow is strictly prohibited.

Glimmer & Glow and all logos, page headers, custom graphics and icons are service marks and/or trademarks of Glimmer & Glow or its licensors or affiliates. All other trademarks, service marks, product names and company names or logos that appear on this site are the property of their respective owners.

General Conditions

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve:

  • transmissions over various networks;
  • changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.