PLEASE NOTE: We do not send to PO Boxes.
PLEASE NOTE: We do not Authorise Re-Delivery with TNT. This is company policy as we are liable for extra shipping costs. If you require the order to be re-delivered then it is at the expense of the receiver.
PLEASE NOTE: You are accepting all terms and conditions, including our Delivery Terms and Conditions when placing an order on this site.
All orders are dispatched within 1-3 business days of receiving full payment during normal business times of the year. All Items are currently shipped from our Brisbane warehouse.
We deliver door to door Australia Wide* (*door to door delivery only applies to areas where a carrier will deliver to. There may be cases in regional or remote areas where delivery stops at a service center or the nearest storage facility. In these cases customers must then arrange to have their goods collected at their own cost) Please note that our shipping charges are based upon either the product(s) cubed weight or the product(s) dead weight, whichever is the heaviest is used for the calculation.
In all cases, customers MUST keep the original packaging until they are happy with their order, do not discard the packaging until you are satisfied that you are happy with all of the items delivered.
CHANGE OF ADDRESS:
Any change of delivery address made once your order has been dispatched may well incur a surcharge, this is set at that time by the carrier and will need to be paid for prior to any delivery address changes being applied to the delivery. Please also note that the delivery charge may be greater to a different postal address than the original price paid. If this is the case, the difference in price will need to be paid for in addition to any surcharges and also in advance of any changes being made.
Our delivery company will require access to the delivery address, if access is not available for a large truck then alternative arrangements will need to be made. You must notify us of any potential access/delivery issues when placing your order. If the carrier cannot gain access to the delivery address to deliver, there will be additional re-delivery charges to be paid prior to the re-delivery.
SIGNING FOR GOODS:
In all cases, the goods MUST be Inspected at the point of delivery, if the goods are signed for in "good condition" then any damage claims cannot be upheld, nor will replacement products or refunds be issued. If any items are damaged, delivery of that Item(s) can be refused or MUST be marked on the carriers records as DAMAGED. No Exceptions. Do not sign the carriers documents until you have Inspected the goods. If the carrier will not wait, then the boxes must be Inspected for any external damage at the very least and noted on the carriers paperwork. Whatever the circumstances and without exception, if you sign for the goods in good condition we cannot uphold transit damage claims.
Delivery shortages must be notified to us in writing within 24 hours. In all cases you must note any missing items down on the carrier paperwork. We cannot replace missing or lost items for which we have not been notified in writing after a maximum of 24 hours have expired without exception.
DAMAGES / BREAKAGES:
Please check your items as soon as you receive it. Any breakages please contact us with the attached photos of the breakage and we will send you another mirror! All our mirrors are professionally packed with heavy duty boxes and foam so damage rarely occurs. Broken parts or products must be reported to us within 24 hours.
ALL DAMAGES, OUT OF THE BOX FAULTS OR IMPERFECTIONS MUST BE REPORTED TO US WITHIN 24 HOURS OF RECEIVING THE GOODS OR WE CANNOT CLAIM AGAINST THE CARRIERS. WE CANNOT REPLACE/REFUND PRODUCTS THAT ARE DAMAGED OR HAVE OUT OF THE BOX FAULTS OR IMPERFECTIONS AND HAVE NOT BEEN REPORTED TO US WITHIN 24 HOURS. DAMAGES, OUT OF THE BOX FAULTS OR IMPERFECTIONS CANNOT BE RECTIFIED AFTER THIS TIME HAS EXPIRED. NO EXCEPTIONS WILL BE MADE. ALL ORIGINAL PACKAGING MUST BE RETAINED FOR DAMAGED GOODS AS THE TRANSPORT COMPANY MAY WISH TO INSPECT THIS. IF WE DO DECIDE TO COLLECT ANY DAMAGED ITEMS, WE ALSO REQUIRE ANY COLLECTIONS OF DAMAGED GOODS TO BE IN THE ORIGINAL PACKAGING WITHOUT EXCEPTIONS.